EXCHANGE & RETURN POLICY
At Ali Towels, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our policy below.
Return Policy
-
Returns are accepted within [7–14] days of receiving your order.
-
Items must be unused, unwashed, and in original packaging with tags intact.
-
Returns are only applicable for defective, damaged, or incorrect items.
Exchange Policy
-
Exchanges are allowed within [7–14] days of delivery.
-
Products must be in original condition (unused and unwashed).
-
Exchanges are subject to stock availability.
Non-Returnable Items
-
Used or washed items
-
Items without original packaging or tags
-
Customized or special-order products
-
Clearance or sale items (if applicable)
Return & Exchange Process
-
Contact us at [Insert Email/WhatsApp] with your order number and issue details.
-
Our team will review your request and provide instructions.
-
Ship the item back to our provided address.
-
Once received and inspected, we will process your exchange or refund.
Refund Policy
-
Refunds are processed only for eligible returned items.
-
Once approved, refunds will be issued via the original payment method within [7–10 business days].
-
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with pictures for quick resolution.
Contact Us
For returns or exchanges, reach out to us:
📧 E-Mail: Ali7empiremy@gmail.com
📱 Contact Us: +60 11-7264 7177